NM
Nimesh M
1 reviews | Active since Oct 2020
22 Oct 2020, 16:28
Sasha the super star
This particular review I am not reviewing momentum... I am rating an employee... Sasha from momentum road side assistance... I have called momentum ample times holding on for ages trying to get through to a specific department. I had enough!!! I eventually dialed the number from google that took me to road side I immediately asked for a manager... I got put through to Sasha. I had a simple request. Sometimes it's simple things that stand out the most, Sasha attended to my issue immediately. Took my name and number incase the call cut, got the department and some body for me to talk to... Getting through to momentum Funds @ work is a nightmare but thanks to Sasha I managed to speak to some body and resolve my enquiry.. Sasha had notified me that she is an assistant manager, I honestly think that a promotion is in order.... Well done to u Sasha for outstanding service n making my day just a little bit easier
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Replies (2)0
Replies (2)
Momentum Insure's replyOfficial
23 Oct 2020, 15:52Good day,
It's so heart-warming to know how you feel about the Momentum brand. Thank you for the awesome compliment and keep flying the Momentum flag up high.
Have a great day!
Kind Regards
It's so heart-warming to know how you feel about the Momentum brand. Thank you for the awesome compliment and keep flying the Momentum flag up high.
Have a great day!
Kind Regards
Momentum Insure's reply23 Oct 2020, 15:52
Official
Good day,
It's so heart-warming to know how you feel about the Momentum brand. Thank you for the awesome compliment and keep flying the Momentum flag up high.
Have a great day!
Kind Regards
It's so heart-warming to know how you feel about the Momentum brand. Thank you for the awesome compliment and keep flying the Momentum flag up high.
Have a great day!
Kind Regards
NM
Nimesh M's updateReviewer Update
25 Oct 2020, 19:05Good day
If you read my above review correctly you wi see I rated Sasha and not Momentum as an S.P...I have honestly had no joy in dealing with your company... I have called multiple times over the course of the passed month or more mostly of which I hold on for ages listening to terrible music and the voice prompt assuring me that I am a valued customer...i can tell you right now I don't feel that way.. When I eventually get through to the correct department (provident fund)... And ask how far along is the claim I never get a accurate answer, I'm made to feel a fool by calling because I am just told to wait... There was even an occasion wen aan advisor assured me the documents have been sent through to sars to be validated.. That is apparently the last step before payment.... This was told to me weeks ago! I then called back again the next week to find when payment will be made only to find the policy never went through to Sars as yet... So that means the lady even **** to me! In between all of this I had also sent multiple emails to momentum using the address on your official site only to get an automated retelling me I would be contacted is 48 hours.... I mean 48 hours??? Why so long?? Dats rediculous... I maybe would have accepted the 48 hours though if you guys even bothered to contact me,which never happed... I am still waiting for a call back... There was an instance when my line quality was terrible and I asked the advisor to call me back, I even asked when would he do so, he said immediately.... Needless to say I'm still waiting for his call.... I then decided to download the app and bypass your call center all together, maybe then I can get an answet for myself... But surprise the app does not allow me to create an account, it gives me an error. Asking me to mail you to correct it.. Please excuse me for jot sending the mail as honestly I knew I won't get assistance... Looking at the app on the play store it was last updated in 2017??!i mean really?? It 2020 already.... Anyway this is in response to momentums above response... I took about 2 hours to review momentum in hello Peter, going all the way back to Februarys reviews... What I found was shocking... I now feel like just another number and honestly customer service seems to mean notuijg to your provident fund department.... The only resolve seems to be complain on hello Peter before somebody bothers... Your response will be highly appreciated
If you read my above review correctly you wi see I rated Sasha and not Momentum as an S.P...I have honestly had no joy in dealing with your company... I have called multiple times over the course of the passed month or more mostly of which I hold on for ages listening to terrible music and the voice prompt assuring me that I am a valued customer...i can tell you right now I don't feel that way.. When I eventually get through to the correct department (provident fund)... And ask how far along is the claim I never get a accurate answer, I'm made to feel a fool by calling because I am just told to wait... There was even an occasion wen aan advisor assured me the documents have been sent through to sars to be validated.. That is apparently the last step before payment.... This was told to me weeks ago! I then called back again the next week to find when payment will be made only to find the policy never went through to Sars as yet... So that means the lady even **** to me! In between all of this I had also sent multiple emails to momentum using the address on your official site only to get an automated retelling me I would be contacted is 48 hours.... I mean 48 hours??? Why so long?? Dats rediculous... I maybe would have accepted the 48 hours though if you guys even bothered to contact me,which never happed... I am still waiting for a call back... There was an instance when my line quality was terrible and I asked the advisor to call me back, I even asked when would he do so, he said immediately.... Needless to say I'm still waiting for his call.... I then decided to download the app and bypass your call center all together, maybe then I can get an answet for myself... But surprise the app does not allow me to create an account, it gives me an error. Asking me to mail you to correct it.. Please excuse me for jot sending the mail as honestly I knew I won't get assistance... Looking at the app on the play store it was last updated in 2017??!i mean really?? It 2020 already.... Anyway this is in response to momentums above response... I took about 2 hours to review momentum in hello Peter, going all the way back to Februarys reviews... What I found was shocking... I now feel like just another number and honestly customer service seems to mean notuijg to your provident fund department.... The only resolve seems to be complain on hello Peter before somebody bothers... Your response will be highly appreciated
NM
Nimesh M's update25 Oct 2020, 19:05
Reviewer Update
Good day
If you read my above review correctly you wi see I rated Sasha and not Momentum as an S.P...I have honestly had no joy in dealing with your company... I have called multiple times over the course of the passed month or more mostly of which I hold on for ages listening to terrible music and the voice prompt assuring me that I am a valued customer...i can tell you right now I don't feel that way.. When I eventually get through to the correct department (provident fund)... And ask how far along is the claim I never get a accurate answer, I'm made to feel a fool by calling because I am just told to wait... There was even an occasion wen aan advisor assured me the documents have been sent through to sars to be validated.. That is apparently the last step before payment.... This was told to me weeks ago! I then called back again the next week to find when payment will be made only to find the policy never went through to Sars as yet... So that means the lady even **** to me! In between all of this I had also sent multiple emails to momentum using the address on your official site only to get an automated retelling me I would be contacted is 48 hours.... I mean 48 hours??? Why so long?? Dats rediculous... I maybe would have accepted the 48 hours though if you guys even bothered to contact me,which never happed... I am still waiting for a call back... There was an instance when my line quality was terrible and I asked the advisor to call me back, I even asked when would he do so, he said immediately.... Needless to say I'm still waiting for his call.... I then decided to download the app and bypass your call center all together, maybe then I can get an answet for myself... But surprise the app does not allow me to create an account, it gives me an error. Asking me to mail you to correct it.. Please excuse me for jot sending the mail as honestly I knew I won't get assistance... Looking at the app on the play store it was last updated in 2017??!i mean really?? It 2020 already.... Anyway this is in response to momentums above response... I took about 2 hours to review momentum in hello Peter, going all the way back to Februarys reviews... What I found was shocking... I now feel like just another number and honestly customer service seems to mean notuijg to your provident fund department.... The only resolve seems to be complain on hello Peter before somebody bothers... Your response will be highly appreciated
If you read my above review correctly you wi see I rated Sasha and not Momentum as an S.P...I have honestly had no joy in dealing with your company... I have called multiple times over the course of the passed month or more mostly of which I hold on for ages listening to terrible music and the voice prompt assuring me that I am a valued customer...i can tell you right now I don't feel that way.. When I eventually get through to the correct department (provident fund)... And ask how far along is the claim I never get a accurate answer, I'm made to feel a fool by calling because I am just told to wait... There was even an occasion wen aan advisor assured me the documents have been sent through to sars to be validated.. That is apparently the last step before payment.... This was told to me weeks ago! I then called back again the next week to find when payment will be made only to find the policy never went through to Sars as yet... So that means the lady even **** to me! In between all of this I had also sent multiple emails to momentum using the address on your official site only to get an automated retelling me I would be contacted is 48 hours.... I mean 48 hours??? Why so long?? Dats rediculous... I maybe would have accepted the 48 hours though if you guys even bothered to contact me,which never happed... I am still waiting for a call back... There was an instance when my line quality was terrible and I asked the advisor to call me back, I even asked when would he do so, he said immediately.... Needless to say I'm still waiting for his call.... I then decided to download the app and bypass your call center all together, maybe then I can get an answet for myself... But surprise the app does not allow me to create an account, it gives me an error. Asking me to mail you to correct it.. Please excuse me for jot sending the mail as honestly I knew I won't get assistance... Looking at the app on the play store it was last updated in 2017??!i mean really?? It 2020 already.... Anyway this is in response to momentums above response... I took about 2 hours to review momentum in hello Peter, going all the way back to Februarys reviews... What I found was shocking... I now feel like just another number and honestly customer service seems to mean notuijg to your provident fund department.... The only resolve seems to be complain on hello Peter before somebody bothers... Your response will be highly appreciated