SALES

Good day, I did a quote with momentum yesterday at 13:46 and I spoke to Nkosinathi Maphumulo. We did underwriting and he ask me all the question, all details were provided to him on the recorded line. He asked me if did I have claims in the last 3years and I told him yes I had 2 claims, I gave him date of those claims for 2019 and 2020. At the end of the call he gave me a premium of R1310 which I was ok with it, I requested that he send me a quote so that I can check and make a decision. He never send me a quote and only after 2 hours I had to call again and he then send me the quote, upon receiving the quote the premium was R1310 as communicated to me on the telephone but when I go through the quoted I realize that he did not tag the claims I have discussed with him I called him and ask why the claims were not tagged because I have disclosed them and he then told me that he thought those were old and the system error. I ask him to correct the quote with those 2 claims because I wouldn’t want issues in the event of the claims, after the update the premium increased to R2100,this was not my fault and I have disclosed the claims during underwriting and I am expecting the R1310 as communicated to me. He promised to come to me but nothing to date, I have tried to calling and I have been taken pillar to post. I have ask to speak to the his team manager I was told that the is no direct line and I was put through to message center. I need feedback on this matter, please refer to the telephone conversation I had with the advisor at 13:46 when all details were disclosed and I am expecting premium which communicated to me.(Quotation number: QP681838 )Thanks