AM
Amith M

1 reviews | Active since Nov 2014

03 Aug 2021, 13:05

Rude Staff

I asked to be called to get a quotation in regards to car insurance. They called me very quick. A guy called me and then transferred me to another guy who asked me some questions and then put me on hold and cut the call, he then called back asked a few more questions, put me on hold and cut the call. He then called back and gave a quote of R1500.00 didn't explain what the insurance covers and I asked why did he put me on hold and cut the call and if this is the service I will be getting, he rudely rep**** and said he can't help and cut the call. I then contacted Auto & General and they gave me a quote of R700.00 the person was very respectful and helpful unlike Momentum staff who thinks they are doing us a favour. I have news Momentum it is my business and many other people who keep your company going and pays your ungrateful rude staff. To be honest I actually wanted a policy with Momentum. Disgusted withe service I got.

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Replies (3)
Momentum Insure
Momentum Insure's reply03 Aug 2021, 13:14
Official
Good afternoon Amith.
Thank you for bringing your complaint to our attention. We are sorry to hear that you are not happy with your recent interaction with our staff. This is not the kind of service we would like to deliver to you and for that we apologize for the frustration caused .
We have escalated this matter to the relevant department to look into this matter with urgency.
Kind Regards
Brenda
AM
Amith M's update03 Aug 2021, 13:17
Reviewer Update
Will I get a response advising?
Momentum Insure
Momentum Insure's reply03 Aug 2021, 13:24
Official
Good day. I will request for a team manager to make contact with you to address the issues raised.  
Thank you 
Brenda