TZ
Thuko Z
1 reviews | Active since Nov 2018
02 Nov 2021, 08:58
RUDE SALES AGENT
I had a horrible experience with one of the sales agents this morning. I had requested a quote for vehicle insurance and got a call back from them. I spoke with an agent called Deon. We went through the whole process and I advised at the end that I am shopping around so once I’ve heard from the other insurers I’ll decide then. He started to raise his voice and tell me that if I am only interested in a low premium then I must go to Prime Meridian and they will give me a premium of R300. I am appalled by his behaviour which is sad because the quote I received was very good but even if I receive nothing better I will NOT join them. He needs training on professionalism.
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Replies (1)Momentum Insure's replyOfficial
02 Nov 2021, 09:46Good morning Thuko.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with our employees. Please give us an opportunity to look into the matter and we will be in contact you.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with our employees. Please give us an opportunity to look into the matter and we will be in contact you.
Kind regards
Brenda
Momentum Insure's reply02 Nov 2021, 09:46
Official
Good morning Thuko.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with our employees. Please give us an opportunity to look into the matter and we will be in contact you.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with your recent interaction with our employees. Please give us an opportunity to look into the matter and we will be in contact you.
Kind regards
Brenda
