Roadside assistant that never happened

Momentum Short-Term Insurance handed my case this morning to a towing company which was suppose to assist with towing my car to VW. This company called DHK COLLISION was late ( they were suppose to arrive at at 8:45 AM). I got a call from Momentum to ask if I was assisted, this was 8:47AM, I told them that I have not been assisted yet. I was told to hang on the phone, while the lady (customer assistant agent) who was assisting me was trying to get hold of the people they have assigned my case to. After a minute I was told the guy will be there after 10 minutes, there was miscommunication. At 9:30AM the guy (DHK COLLISION) whom was assigned to my case had not arrived, he kept on lying to me saying he is outside my gate and he was not there. I ended up driving a dangerous car to VW, I did not even get an apology call from the Insurance company. I am utterly disappointment with how my case was handled this morning!