Ridiculous Service

<p>My waiting period expired on the 30th of September 2016, i was then requested to send through my banking details and i did that on the 04th of October 2016. i was informed by Nicole (the call centre concultant) that i must wait 5 working days and it will be paid over, today i get an email saying that i must go to the bank to change my surname. I mean really why did i send through my marriage certificate if they will tell me t go change my surname??? its 2016 im not obliged to change my surname, this is ridiculous, whoever is behind needs to go get educated. This is incompetence. This is the reason why i NEVER use or recommend Alexander Forbes to anyone. They are outdated.</p>