Ridiculous Premium increase without justification

I am shocked at my premium increase. What shocks me more is Momentum’s staff just say they don’t know why and that all the ex Alexander Forbes clients have the same complaint! Attached is a copy of my email to Momentum on 29 July 2024, which to date has not been explained. Good day Elsie

I am really disappointed that you think by just forwarding me a policy schedule you can regard my query as finalised. I asked you to provide me with the reason as to why my policy had increased by such a large percentage. You have not answered my question or provided me with any feedback.

The policy schedule that you forwarded to me indicates that my premium is R1715.15. Why was my debit order amount for 8/7/2024, R1972.15? This is R257.47 more than the schedule amount.

My car insurance has increased by 57%from R482.29 to R757.37.

My overall policy premium increase is 26%! This surely requires a detailed explanation and needs to be seriously considered that your company will be losing many clients.

I await your response.