DM
Dhameshka M

1 reviews | Active since Jun 2018

25 Nov 2022, 13:13

Review your suppliers on your panel- bad service

I had handed over my vehicle to RenewIt Rivonia on 21/11/2022, I received a call from Mpho on the 24/11/2022 around 1 in the afternoon that had advised me, my vehicle is ready for collection. I had informed her I will pick up my vehicle on the 25 November. I went to pick up the vehicle, there was dry paint on my vehicle on the left side , passenger door, the was a scratch by the handle( which she advised was dirt), it looked like there was scratches on the bonnet and someone had covered it up with paint. Mpho had called someone from the workshop. The guy had advised it was polish on the car and the car needs to be washed. I asked Mpho what is all of this as she advised me everything was okay with with the vehicle, Mpho had told me there was something wrong with my vehicle , it had go back to the workman shop- the only job that had to be done was painting of the bonnet, when I asked her what was wrong, she did not answer, I asked Mpho numerous times, that I want to speak to the person that passed the quality control , it fell to deaf ears. I am unhappy with the service and the job done. There was paint on the headlights , on the side mirror and on the windshield, we had to tell them to remove, otherwise they would have not removed it. I am currently insured with Momentum, and what suppose to be simple, had turned out to be a nightmare. How can a vehicle be passed in that condition and what was wrong with my vehicle that it had to go back to the workshop? This is the worse experience ever! The advisor showed a dont care attitude at all.

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Replies (2)
Momentum Insure
Momentum Insure's reply25 Nov 2022, 13:34
Official
Good afternoon Dhameshka.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received from our service provider. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns. 
Kind regards
Brenda 
DM
Dhameshka M's update27 Nov 2022, 08:30
Reviewer Update
Dear Brenda

Momentum and RenewIt Rivonia needs to be investigated! How can Momentum have a business like this on their panel? How does this work? As long as Momentum gets their monthly premiums and RenewIt gets their money, your'll are not bothered, especially RenewIt Rivonia-THEY DONT CARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! How does a business employ someone that cannot answer ANY questions when asked, yet when I handed over my vehicle, I signed as well as that employee. Sent a car to get painted, ended up with a car looking in a worse of condition- with a scratch, which RenewIt is not taking responsibility for. Do your'll even care about the inconvenience both companies put the customers through!