1 reviews | Active since May 2015
retain vehicle registration
I sent an email with the request to retain the vehicle registration number to kgaogelo masenamela on 22/23 April 2015. I did not get any response from her so on 18 May 2015, I resent the mail but still got no response, so I contacted momentum and spoke to a Quinton and was advised to contact the Vehicle Licensing Department, which I did. I have emails to this. Today I was told that the vehicle was sold on 30 April 2015 and there will be costs should i want to reclaim the number plate. <br> <br> Can you please assist me with this. I have been highly traumatized with this accident already being the negligence of somebody else and now i do not want to lose this number plate also that has been in our family for many years.<br> <br> Hello zahidashaik,<br> <br> Please accept our apologies for the frustration and inconvenience that this situation has created for you. This is not a true reflection of the level of service that we aim to give our valuable clients. <br> <br> We would like the opportunity to look into your concerns as a matter of priority and have referred your complaint to Wayne of our claims management team. <br> <br> In this regard, please expect a call from Wayne.<br> <br> Kind regards,<br> Qhakazile<br> Customer Relations Team
Thank you for sharing your recent experience and feed-back with us, we do value your comments.
We are still looking into your request and we will provide you with feedback shortly.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for sharing your recent experience and feed-back with us, we do value your comments.
We are still looking into your request and we will provide you with feedback shortly.
Kind Regards
Qhakazile
Customer Relations Team
Hello
I do not believe what liers momentum are. They even sent me this mail with wrong telephone numbers.
they are totally going against the promise that was made to me a year ago.
and now they are refusing to pay as promised. I strongly suggest that nobody ever believe anything that momentum has to say.
zahida
Celwyn Roux
9:55 AM (1 hour ago)
to me, Thato, Qhakazile, zunaidhbux, Sylvia
Good day Mrs. Shaik
I trust that you are well.
Please note that I have personally contacted the licensing department on ********** this morning and spoke to Steven who advised me of the following:
· The license number ND78633 was never a personalized license number, the first number on this vehicle was ND582309 upon the purchase of this vehicle, when it was licensed the number issued was ND78633.
· I also had them check the id number for the said owner at the time which was ********** 158082 in the name of ZH Bux and there was never a personalized license number registered on this identity number to date.
With that being said, we understand that we communicated that we would pay should this be confirmed, however we have confirmed with the licensing authorities that this was not a personalized license number, should you wish to dispute this, please do furnish proof of the personalized license number being registered on your identity number as being personalized, then we will gladly assist in paying these fees. Note we have also confirmed that the KZN Licensing authorities grants a 12 month grace period in which to register the personalized license number onto your identity number, which was not done, which is another indicator that the license number was not personalized. Given the fact of our findings of Momentum being negligent, due to the license number in question not being personalized there is no negligence on Momentums behalf; as nothing can be done if the license number is state issued and not personalized.
Please do not hesitate to contact us should you need further clarity on the matter at hand.
Kind Regards
Celwyn Roux
Salvage & Car Hire Department
Momentum Short-term Insurance
(012) 675 - 3773
********** />
268 West Avenue Centurion 0157 PO Box 7400 Centurion 0046
www.momentum.co.za
Hello
I do not believe what liers momentum are. They even sent me this mail with wrong telephone numbers.
they are totally going against the promise that was made to me a year ago.
and now they are refusing to pay as promised. I strongly suggest that nobody ever believe anything that momentum has to say.
zahida
Celwyn Roux
9:55 AM (1 hour ago)
to me, Thato, Qhakazile, zunaidhbux, Sylvia
Good day Mrs. Shaik
I trust that you are well.
Please note that I have personally contacted the licensing department on ********** this morning and spoke to Steven who advised me of the following:
· The license number ND78633 was never a personalized license number, the first number on this vehicle was ND582309 upon the purchase of this vehicle, when it was licensed the number issued was ND78633.
· I also had them check the id number for the said owner at the time which was ********** 158082 in the name of ZH Bux and there was never a personalized license number registered on this identity number to date.
With that being said, we understand that we communicated that we would pay should this be confirmed, however we have confirmed with the licensing authorities that this was not a personalized license number, should you wish to dispute this, please do furnish proof of the personalized license number being registered on your identity number as being personalized, then we will gladly assist in paying these fees. Note we have also confirmed that the KZN Licensing authorities grants a 12 month grace period in which to register the personalized license number onto your identity number, which was not done, which is another indicator that the license number was not personalized. Given the fact of our findings of Momentum being negligent, due to the license number in question not being personalized there is no negligence on Momentums behalf; as nothing can be done if the license number is state issued and not personalized.
Please do not hesitate to contact us should you need further clarity on the matter at hand.
Kind Regards
Celwyn Roux
Salvage & Car Hire Department
Momentum Short-term Insurance
(012) 675 - 3773
********** />
268 West Avenue Centurion 0157 PO Box 7400 Centurion 0046
www.momentum.co.za