Responding to emails is clearly a service Momentum is moving away from...

I joined Momentum 1st Jan 2021. My policy / schedule states that I must have a tracker installed in my vehicle. Momentum offered to install (at an additional cost) in which I agreed. Several emails later from me requesting for the tracker to be installed... well here we are 7 weeks in and still no response, nor tracker... Come on Momentum! Get your act together! I find it really poor that a negative review gets you corporates moving and resolving...