Repairing of my car - KIA Seltos

I had an accident last year November and I contacted Momentum to register a claim. Besides the stress that I had to go through with their service provider Brooklyn MotorLab, a few days after the accident I was hit by a storm. I then called Yolande who was handling my claim to ask how I could register this accident now. She said MotorLab would fix the car, I asked if I needed to go to the police station she said no. To my surprise when I collected the car after a lot of stress the storm damage was not fixed. I was told that its a seperate claim, long story short I asked them to please listen to their calls since they always say they are recorded. They came back with a story to say due to technical error they were unable to retrieve our conversation. I was then called by a certain lady I cant remember her name but she called me with a Cape Town number, she was trying to resolve the matter. They asked to pay access for the storm damage now irrespective of the fact that I was misled/ill-advised by their own Consultant. She promised to call me back, she has not called up until today. So I am in a process to cancel their insurance and go back to First for women. It had to alert others of this **** insurance called Momentum. Insurance are there to reduce stress not to add it.