REJECTED CLAIM CP140428

TERRIBLE CUSTOMER SERVICE (VICTORIA VAN ZYL). I HAD TO MAKE ALL PHONE CALLS TO HER. MY CLAIM WAS REJECTED DUE TO THE RECENT STORM AS A RESULT A RETAINING WALL COLLAPSED. THE BANK BEHIND THE WALL SUPPORTS THE EXISTING FOUNDATION OF MY GRANNY FLAT. I HAD TO DO AN EMERGENCY FIX TO SECURE THE BANK FROM COMING DOWN FURTHER. THE COST IMPLICATIONS WAS ON MY ACCOUNT. THE WALL THAT COLLAPSED WAS CONSTRUCTED BY THE PREVIOUS OWNERS AS I AM UNAWARE OF ITS SPECIFICATION. MOMENTUM IS NOW HOLDING ME LIABLE FOR THE DAMAGE. THEY ARE FINDING EVERY POSSIBLE WAY NOT TO PAY FOR THE DAMAGE. I PAY MY PREMIUMS RELIGIOUSLY SO WHAT IS THE PURPOSE OF HAVING AN INSURANCE IF THEY UNABLE TO COVER FOR ANY LOSS OR DAMAGE.