Rejected Claim

claim number CP092285

In December 2017 my vehicle was ****** at the secure parking at Clearwater Mall in full view of security cameras and the vehicle just happened to be parked within 100m of the security office. i had done some shopping and left it in the car while i had dinner at one of the restaurants. One of the items i bought was a new phone at Vodacom and i had not even opened the box. Momentum rejected my claim all because i did not specify the phone on my policy. i was planning to call the insurance once i got home. my policy has 3 other phones specified. why are you refusing to pay for my new phone when i have never ever claimed for anything in all the years i have been insured? i also have R60000.00 all risk cover. What is the point of having all risk cover if it does not cover all the risks? it is not fair that you refuse to pay me for this claim.

also, you sent me an email in January 26th saying my other items would be paid for but i have yet to receive details of what you are paying for and when i can expect the payment.

this is really bad service.