refusing to settle Home owners cover

I recently purchased my property in Oct 2014 I had then taken out Home owners cover with Alexander Forbes Insurance. I had an incident recently whereby my cottage ceiling boards collapsed.<br> Alex Forbes refused to settle this claim.<br> Firstly the service was pathetic I was the one always following up and looking for feedback. After 2 weeks they finally provided feedback stating they won't be able to settle this claim due to \poor workmanship.\" <br> .Alex Forbes comment is that the Brandering is not the correct measurements. REALLY???? , does one go in to the ceiling to measure the branding that was installed years ago. This property in more than 20 years old <br> I bought the property in GOOD FAITH and that is why I took out insurance for these little mishaps. I find this excuse for NON payment lame and will take it further .To all out there don't take out insurance with these guys they find any excuse NOT TO PAY<br> "