Refusal to Cancel

With reference to Policy Number MT***3, I recently gave a cancellation notice for this policy to terminate on 31 Oct 2021 and subsequesdntly tried to add an item for the remainder of the insured period which Momentum refused to accept.

On 6/10 I made a call to Momentum where I was again advised by one of your consultants that we could not add anything to a policy marked as cancelled, I then asked if I could change the cancellation to date to be effective immediately and it was confirmed that it could indeed be done, she even offered to do so for me. I advised her to hold on as I would call in the following day after I have received confirmation of insurance from my new broker.

On 7/10 I called in to make the cancellation effective immediately and was told by the consultant that this was not possible but that with a whole bunch of paperwork, I could claim double insurance and get a refund back of 50% of the premium for the balance of the month. When asked why it was not possible I was simply told that “the system would not allow it”

I am now formally instructing Momentum that I wish to cancel policy MT***3 with immediate effect and request that I be refunded the balance of premium for the period 8 Oct to 31 Oct. The fact that the “systems” at Momentum cannot accommodate my request are none of my concern and Momentum have 14 days in which to action this request whereafter I will refer this matter to the Ombudsman and also seek legal council to recover such monies due to me.