REFUND STILL NOT PAID

<p>Alexander Forbes decided to cancel my insurance policy after their 'wishy-washy' reasoning to reject my claim on 16 Sep 2016 and infiormed that they would refund me accordingly for my premiums. I then enquired to the consultant dealing with the matter about the amount refundable and gave her my calculations of what my refund should be. She informed that she would get her manager to approve the amount and the refund would be processed to my account. For the last 12 days I have been trying to get an update on this matter and she never replies to my emails and can't get her on the phone, and the only time she rep**** is when she informed me that she was resolving the query on 22 Sep, and only when I sent her several other emails she responded saying that her manager was off duty this week on 28 Sep and she had asked another manager to approve the refundable amount. To date I have not received any feedback from her or her department which is utterly disgusting!!! I have never been "jacked-around" like for my money before???? These people are so quick to sell you products, and deduct your money for it, and when it's time to account and pay they are always looking to find ways to escape and avoid you and try frustrate you as much! I want my MONEY BAC****!!</p>