Refund of my Access

about 4 weeks back, Thomas phoned to confirm my banking details to refund my Access amount. It took about 3-4 weeks to have the Manager (Lorraine Marple) to Authorise payment. This is after I had been calling and people promising to get back to me, and they would not until I call back. Up to now I have not been refunded my Access after about 2 months the 3rd party had paid. This is rather irritating as I have to chase people around for my money.