Refund not returned as promised x 2

Never had such terrible service and people that are capable of telling unthruths. I cancelled a policy and when the debit orderr was taklen from my account i reveresed it as i knew i would battle to get my money. I received a call from Momentum and i explained the reason of the reversal and that the new payment was to be deducted. Was informed that this was not possible but i would be refunded r1500 odd by the 10th October. So i reluctantly agreed as i was reassured several times the money would reflect in my account. The 10th came and went nothing in the account. I called them on Saturday and again was told i would be refunded on the 17 October, and guess what still no refund in my account

This is appalling service but my conclusion is they do not care. they have enough clients and will not matter if they loose one along the way

I am also going to report Momentum to the ombudsman