REFUND

I would like to start by saying, Busisiwe Zulu keep up the good and efficient work you are doing. your humanity and professionalism will take you places as a young person. I really appreciate the way you handled my case after the loss of my husband and everything I went through.

My issue is that it's been over a year now since I have been waiting for Momentum to refund my premiums. There is nothing that I didn't do to request the refund, I have called, I emailed still nothing has happened. I called and spoke to different consultants, they were all very nice and trying to assist me. Apparently there is a manager who is supposed to release the payment but they never did. There was one instance where one of the consultants even said to me, I will go to the boardroom where the manager is and ask them to release or sign off . He called me back to say the other lady I spoke to few days before about the same matter was supposed to do something and she didn't do it. The lady was on sick leave that day, they had to wait for her. She came back but still nothing happened. All 5 or 6 consultants I spoke to about this matter were very nice and professional because they tried sorting this out but they couldn't do anything without this manager. They would promise to check and call me back and truly they did that. The problem is with the manager. This is not fair because Momentum is not refunding me because my money is accumulating interest for them. Can someone please ask Momentum to refund me with interest because my money should be accumulating interest for me not for Momentum. It is over a year now since I have been waiting.