REFERRAL REWARD DISPUTE

I have referred my mom in law to Momentum in February 2023 to which she phoned the call center directly to request a quotation, The person she spoke to was Viashen Moodley and he told her that because I referred her to them I qualify for a referral reward. Now I have been following up with Momentum from March to July 2023 regarding this reward. End of March I was told that I need to wait for 3 months debit orders to be processed before that will be taken into effect. When I followed up in Middle May her policy was somehow allocated to a broker and this will mean that I won't be getting the referral reward, which is unfair towards me. She app**** for the policy via her own phone, there was no broker involved when she initially app****.

Now I am taking this issue further and are not prepared to let this go.