Recovery Procedure

Six months. An eternity in customer service terms, apparently not for Momentum. After an accident that was undeniably not my fault, I was promised a refund on my excess. A simple, straightforward process, one would think. Yet, here I am, six months later, adrift in a sea of broken promises and condescending emails from their so-called 'legal recoveries advisor'.

Rather than addressing the core issue - refunding what is rightfully mine - Momentum has opted to pass the buck, sending me on a wild goose chase through a labyrinth of bureaucratic red tape. It's as if their primary goal is to wear down customers with endless delays and evasive tactics until they simply give up.

This is not customer service; it's corporate greed at its most blatant. Momentum seems more interested in protecting their bottom line than honoring their commitments. It's a shameful display of disregard for their customers.

I urge anyone considering Momentum as an insurer to think twice. Their incompetence and lack of empathy are unparalleled.