recovery of access

<p>on the 18th of February I was involved in an accident, I report the matter to my insurer which is Alexanderforbes. Well on the 10th of April 2017 I send an email to Stanley Mahlangu querying on my reimburstment,Stanley refered me to Tarryn Murray who took her own time to respond to my email. This is what she said on the 18th of April 2017:</p> <p>Dear Alexander Forbes Insured – Mrs Fortuin</p> <p>Thank you for your Urgent enquiry on the Legal matter in the Legal Department of Alexander Forbes Insuranc</p> <p>1. Kindly note this is an Attorney file (outsourced Attorneys) and we have requested our appointed Attorneys to update you. We await their Urgent feedback. Well this morning I did another follow u and recoveries/ attorneys came back to an this is what they said:</p> <p>Good morning,</p> <p>We apologise for the inconvenience.Kindly take note that the file is not with usKindly contact ALEXANDER FORBES INSURANCE</p> <p>Tina Vans</p> <p>Theres no Correspondence between Alexandraforbes and myself, they dont know what it is to communicate whith their client And what upsets me the most is that recoveries does not have any record of my claim or my file so what was Tarryn talking about?? I think that Alexandraforbes are very Unprofessional and if this is the way how they treat their clients I think its best that I should take my business elswhere where I will be aprreciated as a client All I want is, is my access of R3250 is that so difficultto understand, worst of all the gentle man who bumped me admitted in the police report that he was at fault, now I have to pay for someoneelses mistake?? It doesnt work like that!!! Which means the gentleman who bumped me will go scott free on this case which is very unfair. If Alexanderforbes does not resolved this isssue ASAP then I`m forced to take my business somewhere else.</p>