EM
Eugene M
1 reviews | Active since Apr 2017
09 Jan 2024, 15:26
Record time processing
The 5 star is meant for Colin Makhubela. The man handled my tyre claim with finesse. From the moment the claim got to him there was traction. I delayed by not submitting the thread measurements as well as cost of the claim. Otherwise the claim would’ve been concluded in record time (few hours)
As for momentum, I struggled submitting my claim since Friday 5th January 2023 as all e-mail addresses I used referred to came back with out of office replies. Even as impressed as I am with Colin, I don’t know how the claim ended up with him which is a concern. I had to resend it today to client services which I suspect is how Colin got to my claim. Thank you Colin.
Helpful (0)
Replies (1)0
Replies (1)
Momentum Insure's replyOfficial
09 Jan 2024, 17:08Good afternoon Eugene.
Thank you for taking the time to provide us with feedback on the service you received, we do apologize for the lack of service in the beginning, however, we are glad to hear that Colin managed to come to your rescue.
Have a great week ahead.
Regards
Brenda
Thank you for taking the time to provide us with feedback on the service you received, we do apologize for the lack of service in the beginning, however, we are glad to hear that Colin managed to come to your rescue.
Have a great week ahead.
Regards
Brenda
Best regards,
Momentum Insure's reply09 Jan 2024, 17:08
Official
Good afternoon Eugene.
Thank you for taking the time to provide us with feedback on the service you received, we do apologize for the lack of service in the beginning, however, we are glad to hear that Colin managed to come to your rescue.
Have a great week ahead.
Regards
Brenda
Thank you for taking the time to provide us with feedback on the service you received, we do apologize for the lack of service in the beginning, however, we are glad to hear that Colin managed to come to your rescue.
Have a great week ahead.
Regards
Brenda
Best regards,