tC
taryn C

1 reviews | Active since Apr 2020

06 May 2020, 11:57

Really disappointed with Momentum Car Insurance

I had an attempted theft of my car in the beginning of February. Momentum sent my car to Renew it Bedfordview and that is where my car has been sitting since February. I have constantly had to call Renew it myself to try and get updates right up until the day of lockdown. I have had no car over lockdown and yet I am paying premiums! MY battery is also going to need to e replaced after standing for 3 months. Right now it would have been better to write my car off so I could have at least had a car in lockdown! Pathetic actually. To this day Renew it hasnt called me and momentum havent followed up. What am I paying premiums for?

0
Replies (3)
Momentum Insure
Momentum Insure's reply06 May 2020, 12:08
Official
Thank you for bringing this matter to our attention. This is not the kind of service we would like to deliver to you as our client. Please give us an opportunity to look into this matter and a team manager will contact you.
Kind Regards
Qhakazile 
tC
taryn C's update06 May 2020, 12:42
Reviewer Update
Thank you. But at this point I'm actually starting to think my car is no longer even at Renew It! In all honesty as soon as they open I would actually like to insist that someone from Momentum actually goes there to see what is going on. I would also like to know why you are using a place like Renew It - given ALL the bad reviews about them here on HelloPeter. Surely they should not be one of your service providers given that they have no service. I cant even downgrade my insurance because my car isnt at home. It's really not fair on me as a client
Momentum Insure
Momentum Insure's reply06 May 2020, 13:04
Official
We will look into your all the concerns raised, and call you to discuss further.
Kind Regards
Qhakazile