Rea is the best!

Reamogetse, you are the best!

I had the honor dealing with Reamogetse, late Friday afternoon and what a pleasure it was!

Basically, the client (MT***6) had an incorrect address on his policy, which was only realized when the client had a geyser claim. I called the claims' team and spoke to Rea. After a few minutes into the call, the line cut. I was frustrated, and was about to call back again, when Rea send me a Teams message, she is trying to reach me. Needless to say, Rea called me back, then called the broker, transferred the broker to the service team, rectify the address and then assisted registering the claim.

Rea, kept me in the loop and notified me when the claim was successfully registered.

Rea prevented a huge complaint and took responsibility, she did not had to phone the broker and assisted with the address, but she did!

Rea, you truly deserve an award for your exceptional service and assistance.

If it was not for you, I honestly don't know how I was supposed to sort the matter.

You are simply the best and a GEM!

Thank you for your hard work, commitment and excellence.