Re: CP***MS - Urgent Follow-Up: Outstanding Excess Refund and Concern Regarding Premium Increase After Non-Fault Accident

Please advise. I have submitted the Accident Report Numbers for both vehicles A and B, including the licence details of both vehicles and drivers, together with the photographs and registration documents.

Despite having submitted all the required information, I have still not recovered my excess payment of R3,500 to date. I am also concerned that my insurance premiums may be increased, despite the incident not being my fault and all supporting documentation having been provided.

I would appreciate your urgent assistance and feedback regarding both the refund of my excess and confirmation that my premiums and driver risk profile will not be unfairly affected.