3rd Party Claim Failure by Alexander Forbes Insurance

I accidentally reversed into a parked car on 30 April 2019. I'm insured with A/Forbes and I proceeded to submit a claim for the damage to the parked car, who's owner told me he was not insured. It took A/F one an a half months to respond to my claim and tell me that it was a 3rd Party Claim and that the Claimant had to make a claim against my insurance and follow it through. After two and a half months I paid for the repairs to his vehicle as I deemed it unfair that he should wait any longer. The 3rd Party Claim was sent to A/F and to date there has been no communication from A/F, who mentioned in the 3rd Party Claim procedure letter that the processing of such claims by their Legal Department was a 'paper process' and not electronic and would take months to be completed! Can you believe this in the electronic age we live in!! I have paid my premiums for the last eight years and never missed a month. It is ******** Business Practice not to respond to the 3rd party claim and so that I at least can be reimbursed for the R7995.00 cost of the repairs to the uninsured vehicle. Can I recommend Alexander Forbes Insurance .... NEVER!!!