Racial profiling car theft claim

Our car was ****** 06/10/2022 to date we have no concrete feedback repudiate or approved for payment. Instead Sifiso the investigation assessor done HOS due diligence not to wrap up the claim. All information in his assessment was to paint us as the ******* of our car. The footage of our security cameras he made he took the ones that would implicate us for different time lines. We escalated to his manager 3wks ago still nothing. Assessor made an appointment for 09:00 and only arrived 12:40 his reasons load shedding. He did not take the footage on the day 12/10/2022 of his visit instead came to collect footage that suited his narrative or that of the organisation on the 01/11/2022. He communicated that he needed our bank statements or payment line off the statement. We suggested our in contact message he said that is not valid he needs the statements. And after receiving it hè the claim will be wrapped up. A whole two weeks later he come needing permission from our cellular provider to place us at the scene and WAIDLER documents asking us to give this 3rd party who has a bad reputation on all social media for giving reports that benefits the insurer. We did not give consent. As our car manufacturer is Land Rover South Africa who has made it clear when a car is ****** no data can be recovered from the key. But WAIDLER an SME has this technology. Lemme update you the readers of this review firstly when your key does not work or is lost of a RANGER ROVER the key can not be recoded here in South Africa. Lost key you must order a set from the UK then go to your dealership and have it coded to you car CPU. No other SME can do this for you. Non fictional after dealership can cont recode to the CPU.

OUR CLAIM It is now almost 2 months and you momentum has still not resolved our claim. I believe we are been racially profiled buy your employees or your organisation goes out of its way to treat COLOURED people like the prime suspects. In an estate not far from us a white gentleman’s Land Cruiser was ****** he left for USA to return 2weeks later claim paid not questions asked. Yes insurance companies work differently however their turnaround time across the board is approximately 2 weeks.

Momentum is a ****** organisation that only looks out for themselves.

Regards. Totally Disgusted and Disappointed client ***