Quote: "..unfortunately have to let you know that all along the vehicle has not been insured correctly.."

<p>I asked for a new quote on one of three existing vehicles insured with Alexander Forbes explaing clearly that everything else on the existing policy would no longer be included.</p> <p>I received a quote on the vehicle only and emailed AF THREE times to ensure that the quote was correct and that my request had been understood. I received THREE replies to say the quote was correct.</p> <p>The moment I asked for the remaining items on the existing policy to be removed, Alexander Forbes started with their old tricks.</p> <p>I received the new policy schedule and the information was carried over incorrectly from the old policy by the consultant. The insured vehicle was suddenly driven by a MRS not MR.</p> <p>Vehicle was suddenly insured for Private use instead of Business use.</p> <p>As is their modus operandi I am now informed that the three confirmation emails were in fact incorrect and the policy will need to be 're-worked'.</p> <p>After 8 days with no response to my objection I call in and query. The answer is that since 2011 and after honoring several claims on said vehicle (meaning several more chances to see that it is 'incorrectly insured') they have never done so.</p> <p>How is it possible that in 6 years they did not know that this vehicle was 'incorrectly insured'? - Gross incompetence!!! or just the usual Alexander Forbes *****ery?</p>