Hellopeter
Share Your Experience
CR
Clarise R

1 reviews | Active since Feb 2014

27 Mar 2018, 10:10

Quick to Take your money - But not willing to assist Single young lady when needed

I got into an accident yesterday, One of st Road assist Men called momentum assist for me to arrange a tow away.. Once the advisor was done with me on the phone, I asked him to please get someone to contact me to log a claim. No one called. so when I got into the office I had to call. Once that was submitted. the advisor at claims stage mentioned that I need to send her a form of the incident in a sketch. I forwarded it onto them. Have not received feedback if it was received and what the process will be forward. I then called in Yesterday at 15:30 and held on the line for 20 min for one to answer..

I left a message with their message centre to have someone contact me back. I still have not received a call. As I have a questions. And calls that needs to be listened into.. Momentum marked up my excess as well without informing me. after I corrected this at policy renewal .. ETC. I went with Momentum based on Ombudsman Report - clearly this was the wrong way of going....

0
Replies (2)
Momentum Insure
Momentum Insure's reply27 Mar 2018, 11:04
Official

Thank you for bringing your concerns to our attention.

We are looking into your claim and we will call you before end of business today.

Kind Regards

Qhakazile

CR
Clarise R's update05 Apr 2018, 10:02
Reviewer Update
Ntakadzeni Netshisalulu Is the claims advisor that I dealt with, I was in a vehicle accident last week Monday 26 March 2018, She advised me that it would take between 3-5 working days for the assessor to give Momentum feedback. I contacted Ntakadzeni yesterday to find out what is going on with my claim as I am sitting without transport, she advised she would get back to me by the end of yesterday, we are sitting 6 working days after the accident, with a long weekend between everything. the assessment was done on the 29th of March, When i contacted Momentum i was advised that they had not yet received the assessment. I find it hard to believe that it takes so many days for a form to be submitted with today's technology. I was also advised that the delay was due to the fact that i was not insured long enough with my previous insurer. What i find hard to believe in all this is that Momentum has not proactively tried to contact me to query this and instead used this as a delay instrument. I find myself constantly have to be the one to make contact with momentum to get updates at my cost and on my time. What i also find hard to believe is that questions that should have been asked upfront to ensure timely processing of my claim are now being asked reactively in a situation where i feel that these questions are being asked to try and repudiate my claim. This i view as poor business practice from momentum's side. Why only at claim stage? Please can i ask that I be contacted by a senior manager so that i can have this resolved in the shortest possible time frame and have my car repaired with the same importance that is attached to my debit order dates and collections.