****py claims experience

Absolutely ridiculous how I'm still struggling to sort out a claim from 2022.The assessor and repairer did a horrible job and now we're struggling to resolve a simple issue! They bought over the book from Alex Forbes but somehow Annemarie Daniels is the only point of contact and she only communicates via email?!?! How does that even make sense??? So disappointing considering the premium I have been payin.