Putting oneself in customers' shoes.........

To whom it may concern, Oh my, I was fortunate to have spoken with Airrion Raymond earlier this afternoon with regards to possible renewal policy premium discount for a client of ours. He assisted with a smile that I could "see" on my end of the call - what an asset he is to Momentum Insure's Retentions Dept. Thank you Airrion for putting yourself in the client's shoes with full understanding of how a little can mean so much to customers/client out there. I t was indeed a pleasure to have dealt with you - keep on going on and it will all come back to you in due time. Thank you.