Proof of Deposit from Momentum Insure

I have been trying to get the attention of a claims agent sending her emails to understand into which account Lethukuthula Duze has deposited the agreed amount I don't receive proof of payments I specifically gave her the banking details which she has ignored I still have proof I have all of my email Today she emails saying that the amounts have been deposited But if so where's the proof Does it take more than 7 working days for the deposits to reflect into accounts Most disappointing From a reputable Company That we have been supporting for years So inefficient Lacks empathy