PV
Peet V

1 reviews | Active since Oct 2011

21 Feb 2024, 14:13

Probably the best service experience in dealing with a call centre by Airrion Raymond

Probably the best service experience in dealing with a call centre by Airrion Raymond. Not only did he assist in my request, his personality and approach was of the best I’ve experienced dealing with companies via the telephone. He is proof that call centre’s don’t have to employ human robots in dealing with clients. Myself being a peson who built various sales call centres years ago, he is the kind of personality that I would be looking for. He needs to train others how to deal with clients. Not only solving queries, but also making the caller feel their interest is top of mind. He instilled confidence by me managing my expectations throughout the telephonic discussion. I can list numerous other points whereby I believe he is the perfect fit for dealing with clients.

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Replies (1)
Momentum Insure
Momentum Insure's reply21 Feb 2024, 15:49
Official
Good afternoon Peet. 
Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
kind regards
Qhakazile