Priceless gets you no service

Priceless benefits include "communication by telephone, fax, email or personal visit" They can't even take your call regarding your claim unless you pretend to call for something else. They don't know how to use a phone to call their clients and make false statements about doing things like changing a booking. Their "fast-tracked claims settlement procedures" took a call to their Cape Town office who couldn't process my claim, but were decent enough to send me the form since their Jhb office, website and app are unable to do so. I paid premiums for executive car hire and they booked a tiny hatch for half the time covered on the policy. They said they changed the booking, but Avis confirmed there was no change, so now a wait an entire day and a half without a car unable to go to work and see to my personal matters.