Priceless Client - Service not Complimentary

I logged a claim as a Priceless client on the 16th of March<br> Today ( 8th April ) almost 1 month later , my claim appears to reach closure<br> As an Alexander Forbes Priceless client , my expectation was that the general service levels and overall client experience would be a few notches up from that of a walk in customer off the street taking up Insurance as a basic consumer<br> I question what the differentiator is between a Priceless client and a walk in customer that takes up Insurance with any Insurance Company<br> When I initially shared my experience with a lady by the name of Elsmarie Venter ( Claims Manager ) , she agreed that the service to myself was not up to scratch<br> <br> Since the 16th , it has been a back and forth between Elsmarie , the Assessor and myself. No one seems to take any level of accountability<br> Last week Thursday the 2nd , I escalated again my concerns with Elsmarie and mentioned to her how the Assessor had not done a follow up ( he forgot ) were his words to me<br> Elsmarie promised to call me at end of day on Thursday which also did not happen. On Tuesday , I initiated a call to Elsmarie at around mid day. Why am I the one constantly needing to follow up??<br>