Previously gave a 5 star rating but now Momentum car insurance deserves a 0 star rating!

I did not receive any feedback with regards to claim number CP897560MS and please explain to me why my vehicle is taking up to 2 months to get repaired? I received a notification on the 19.06.24 regarding that the courtesy vehicle is due to be returned on the 22.06.24. On the 21.06.2024 I contacted Momentum Insure (Thabiso) has been assisting me. This constant back and fourth of the courtesy vehicle being extended on a day to day basis is extremely frustrating as the car rental company keeps notifying me of the collection of the vehicle and then me having to contact Momentum a million times to sort this out. My airtime is getting wasted because Momentum isn't doing their job! Why can't the courtesy vehicle period be extended until my vehicle is ready from the Panel Beaters. I also received an email from the Panel Beater today (24.06.2024) stating that they are awaiting feedback on the way forward from Momentum. Why is this entire process taking long? I did not expect this kind of pathetic service from Momentum. The courtesy vehicle has been collected yet again leaving me stranded to continue with my work. If Momentum continues to prolong this, then I will take this matter to the Ombudsman and definitely look into finding another insurance as I did not expect this kind of customer service at all!