RZ
Renier Z

1 reviews | Active since Nov 2011

01 May 2015, 20:51

Premiums goes up, service goes down

My insurance premium has increased from R1296 to R1617.<br> <br> 1) still waiting for confirmation that i can take my car to a panelbeater for a small parking bump.<br> 2) i asked sales to remove Samsung S3 mini from cover, still being charged.<br> 3) wanted to add a new cellphone on cover, received a quote that is R100 more than my current phone, and i am currently paying around R30.<br> <br> This is making me reconsider the following<br> 1) adding building cover for a new home i am about to purchase.<br> 2) proceeding with life insurance quote that i received from my broker that is underwritten by Momentum.<br> <br> I understand that i will have a premium increase as i had a bump parking my car, however, the damage is estimated at R6000, not exactly a high amount vs the total premiums i have paid for the last year.<br> <br> Also, take into consideration, that a second car i have covered, premiums has also gone up.<br> Vehicle book values decrease each year, meaning that i am being charged more on 2 cars that are decreasing in value, meaning that I am effectively paying more for cover, for cars that lose value each year.<br> <br> If this is the service i can expect, i will move my cover and all my current momentum investments.

0
Replies (1)
Momentum Insure
Momentum Insure's reply05 May 2015, 08:27
Official
Hello Reindeer,

Thank you for bringing your concerns to our attention.

We take pride in ensuring our customer's satisfaction. Unfortunately, we did not meet your expectations.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations Team