AB
Andre B
1 reviews | Active since Jul 2011
07 Jun 2024, 10:19
Premium ******ion
My premium this year was increased by 30% but yet I haven't claimed for more than 10 years. I've logged a complaint on Momentum's website, but being ignored.
Helpful (0)
Replies (5)0
Replies (5)
Momentum Insure's replyOfficial
07 Jun 2024, 12:25Good day Andre.
Thank you for bringing your concerns to our attention. A team manager will contact you to assist with this matter.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. A team manager will contact you to assist with this matter.
Kind regards
Qhakazile
Momentum Insure's reply07 Jun 2024, 12:25
Official
Good day Andre.
Thank you for bringing your concerns to our attention. A team manager will contact you to assist with this matter.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. A team manager will contact you to assist with this matter.
Kind regards
Qhakazile
AB
It's been two weeks and still waiting for a "manager" to contact me.
Andre B's updateReviewer Update
20 Jun 2024, 07:21It's been two weeks and still waiting for a "manager" to contact me.
AB
Andre B's update20 Jun 2024, 07:21
Reviewer Update
It's been two weeks and still waiting for a "manager" to contact me.
Momentum Insure's replyOfficial
20 Jun 2024, 17:01Good evening Andre.
We have escalated your concerns to a manager.
Kind regards
Qhakazile
We have escalated your concerns to a manager.
Kind regards
Qhakazile
Momentum Insure's reply20 Jun 2024, 17:01
Official
Good evening Andre.
We have escalated your concerns to a manager.
Kind regards
Qhakazile
We have escalated your concerns to a manager.
Kind regards
Qhakazile
AB
Andre B's updateReviewer Update
27 Jun 2024, 08:04A week later and still no reply. Maybe all the managers at Momentum are on leave? Clearly there are major issues within this division.
AB
Andre B's update27 Jun 2024, 08:04
Reviewer Update
A week later and still no reply. Maybe all the managers at Momentum are on leave? Clearly there are major issues within this division.
AB
Andre B's updateReviewer Update
09 Jul 2024, 07:29Two weeks later and still nothing. Since Momentum group doesn't care, I'll be moving my life insurance and RA's from Momentum. Based on this experience I can't imagine the hassles there will be when I need to claim one day.
AB
Andre B's update09 Jul 2024, 07:29
Reviewer Update
Two weeks later and still nothing. Since Momentum group doesn't care, I'll be moving my life insurance and RA's from Momentum. Based on this experience I can't imagine the hassles there will be when I need to claim one day.