Premium decrease not implemented
<p>In June 2016 I asked AForbes why my premium for Merc insurance increased while the value of the car decreased. I was then informed via email of a review of my premium and a decrease. When I asked this morning for information regarding the impact of removing my tracking device and checked my bank statements I realized the lower premium was never implemented and nowhere on AForbes's system. I am used to exceptionally good service from AF and I am quite disappointed!</p>
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Momentum Insure's replyOfficial
06 Feb 2017, 08:45Dear Celia
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
Best regards,
Momentum Insure's reply06 Feb 2017, 08:45
Official
Dear Celia
Alexander Forbes Insurance acknowledges receipt of your complaint.
Your complaint has been escalated to the senior manager who will be contacting you shortly to assist you.
Regards
ALEXANDER FORBES INSURANCE
Best regards,
's updateReviewer Update
07 Feb 2017, 07:45Got reply last week that reason was claim in June 2016 - claim was 06 June, premium review 27 June - at that stage claim should have been taken into account. Got another short reply that I should let AF know which option I want regarding tracking device, km/year etc. Looking at other insurance companies at the moment and quite satisfied with what I am finding.......
's update07 Feb 2017, 07:45
Reviewer Update
Got reply last week that reason was claim in June 2016 - claim was 06 June, premium review 27 June - at that stage claim should have been taken into account. Got another short reply that I should let AF know which option I want regarding tracking device, km/year etc. Looking at other insurance companies at the moment and quite satisfied with what I am finding.......