BN
Bertie N

1 reviews | Active since Dec 2013

28 Aug 2015, 13:48

Premium being increased ********ly

I claimed for a windscreen on 30 March 2014, claim was processed fast and efficiently but no one advised nor does the policy state if the windscreen replacement adds up to more than a R1000 in value that this is considered a accident claim.<br> <br> Three weeks ago I received an updated policy schedule from Momentum and my premium was increased by 28% which is ridiculous considering that when I claimed for the same in 2013 the claim was processed as a windscreen claim and not as a accident claim.<br> <br> Furthermore to the above since I have been with Momentum none of the staff or a communication has ever been sent notifying me of this change.

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Replies (1)
Momentum Insure
Momentum Insure's reply28 Aug 2015, 14:24
Official
Hello bertienel,

Thank you for bringing these concerns to our attention.

We have referred your concerns to our client care team to contact you and to clarify any queries you have directly with you.

Kind Regards
Qhakazile
Customer Relations Team