Pragasen Pillay from the Retentions department is very rude and impatient,he needs to work on his skills to go as far as calling the client rude

Good morning Kgomotso.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our customers. This is why we will reach out to you personally to discuss your concerns. 

Kind regards 

Brenda