1 reviews | Active since Sept 2015
Power surge, terrible communication, legitimate claims turned down 👎
#powersurge#loadshedding#terribleservice
My fridge recently broke at the exact same time when our high voltage lines blew up. Momentum turned down my claim and dispute my submission of multiple photos as evidenced and a third party report confirming the damage was related to a powersurege. They also did not want to engage with the 3rd pary technician to discuss their findings.
I also had an AC unit fail and received a response from a technician that it was most likely related to a surge. The assessor reviewed the damage but it has now been weeks and multiple emails with zero feedback.
Premium might be competitive but I most certainly will look for an alternative. Insurance is worth nothing if they cannot communicate or pay legitimate claims.
Call centre is a waste of time with people incapable of assisting with basic status updates.
Thank you for bringing your concerns to our attention. We have referred this matter to a team manager to contact you.
Kind regards
Qhakazile
Thank you for bringing your concerns to our attention. We have referred this matter to a team manager to contact you.
Kind regards
Qhakazile
Being curious about the turnaround time of the sales team, I submitted a request for momentum to quote the same time when I posted the complainant.
Your sales department had already phoned me ready to do a quote 10 am. I was curious to know if your claims department would as quick to respond, but unfortunately I am still waiting.
Being curious about the turnaround time of the sales team, I submitted a request for momentum to quote the same time when I posted the complainant.
Your sales department had already phoned me ready to do a quote 10 am. I was curious to know if your claims department would as quick to respond, but unfortunately I am still waiting.