POTENTIAL CLIENTS BEWARE STAY AWAY FROM THIS COMPANY ALL THESE ONE STAR REVIEWS SAY ALOT ABOUT WHAT YOU NEED TO KNOW ABOUT THEM TAKE HEED

If there was an option for zero stars this company would deserve a -100 stars for being absolutely useless. I pay premiums to tell the consultants how to do their job. Log a claim on Monday, 8 November, get one email confirmation of the claim number that’s it. I follow up with phone calls to the consultant Basetsana Khalo who advises on capped amount for storage of vehicle with tow company but at no point ADVISES (key word supposedly their job) that it could take in excess of 2 days and the car is only obtained by their service provider 5 days later. The cost in excess of R14000 that I am all of a sudden accountable for, yet at no point advised through a simple thing like a follow up and advice on the matter was given. This insurance has no concept of customer service they look for every excuse not to pay. I even had a conversation with the manager Sylvia Matlegane who on a recorded call acknowledged the fault of the consultant and promises feedback on Monday, but here we are with ME following up on Monday ONCE AGAIN to deal with the same consultant who now wants to backtrack on record to save her hide and get her statement recorded. This company records everything but fails to see the trajectory and timeline as well as the ABSOLUTE LACK OF FOLLOW UP ON THEIR PART WHILE MUPLTIPLE CALLS ARE REGISTERED FROM MY SIDE. At no point was I even advised their tow company would take longer than expected BUT YOU KNOW I PAY MOMENTUM PREMIUMS AND I WORK FOR THEM TOO APPARENTLY, its MY JOB TO FOLLOW UP. Despite a thread of conversations and being advised on a 5 day turnaround time by Bronwyn my vehicle was only collected on Saturday and no assessment yet! But momentum is ever ready to hold me accountable for internal procedures and approval that are beyond my F**KING control!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And all they constantly want to do is F**KING explain procedures to me because they have no other feedback, their day job basically consists of regurgitating internal procedural information because it’s the clients responsibility to follow up on their service providers to go get signatures and approval, it’s the CLIENTS JOB TO PAY A PREMIUM AND DO THE SERVICE DELIVERY THEMSELVES. ABSOLUTELY PATHETIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! JUDGING ON THE REVIEWS FROM OTHERS ON THIS COMPANY IM CLEARLY NOT OFF MARK HERE. POTENTIAL CLIENTS BEWARE STAY AWAY FROM THIS COMPANY!!!!!