poor unco-ordinated claims management

Hi The team did not tell me about parts that were declined (i.e. park distance control (pdc) and exhaust). The exhaust was declined because of an error made by one of the parties involved: the assessor, renewit or momentum. The decline of the exhaust is not sensible as the same parties spoke the next business day about the car and should have discussed why it was declined.

As a result when I picked up my car at renewit rivonia I noticed that those items were missing. The exhaust makes a loud noise and is not as per factory standards.

I have logged complaints and the team are not very helpful. the team eventually approved the parts and renewit called me and told me the exhaust is available but the pdc was not included.

I had to log another complaint on this and the claims team got back to me saying that renew-it are struggling to get the part and I should go elsewhere so that I can contact the other provider myself if I have issues with it. I dont agree with that outcome as it wastes time for me as I would not have a car for additional time and it may void renew-its warrantees.

Can someone help me to get renewit to assist with all repairs. it does not make sense to have to go to two different providers when one should have helped. additonally as the work of pdc's on the bumper would involve removing the bumper overall costs could be saved as well.

can someone tell me why momentum claims did not tell me what was declined and approved?

can someone tell me why renewit are not allowed to tell me what was declined and approved?

Please email me if you wish to call me with the times that you wish to call me so that I can be available.