KM
Kwanele M
1 reviews | Active since Apr 2024
23 Feb 2026, 14:33
Poor services
Very poor services specifically from Tiro Dulamo. Communication was poor. My concerns were not addressed. Clear lack of urgency and accountability. It is very concerning when clients are left unheard and unsupported, especially in matters that require professionalism and effeciency.
However, I would like to highlight the excellent service I received from Charmaine (Sales Consultant). She was patient, professional, understanding, and took time to explain everything clearly. Her service was outstanding and truly appreciated. She represents the level of service clients expect.
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Replies (1)Momentum Insure's replyOfficial
23 Feb 2026, 14:40Good day Kwanele.
Thank you for taking the time to review the service you received. We are sorry to hear that your initial experience was not a positive one.
Thank you for taking the time to review the service you received. We are sorry to hear that your initial experience was not a positive one.
However, we are glad that Charmaine was able to change your perspective about Momentum.
We look forward to continuing this journey with you.
We look forward to continuing this journey with you.
Regards
Brenda
Brenda
Momentum Insure's reply23 Feb 2026, 14:40
Official
Good day Kwanele.
Thank you for taking the time to review the service you received. We are sorry to hear that your initial experience was not a positive one.
Thank you for taking the time to review the service you received. We are sorry to hear that your initial experience was not a positive one.
However, we are glad that Charmaine was able to change your perspective about Momentum.
We look forward to continuing this journey with you.
We look forward to continuing this journey with you.
Regards
Brenda
Brenda
