Poor service/feedback/call recording.

On the 7 October 2024 I was approached by momentum to take up a vehicle insurance which I thought I would give MOMENTUM a chance considering they are well reputable. While signing up my contract with Matodzi Magera I was given two choices at different premiums. 1. unlimited mileage. 2.20000km per year.

I decided to go with the 20000km as I do not do much mileage. further to this I was told to do an inspection of the vehicle with pictures, license, odometer etc. In November I called Matodzi to see if she had received relevant information and if my insurance is in order as well as I just wanted to confirm that this policy is 20000km per year and if I go above that how do I notify momentum. I was then told that this policy is 10000km per year which is when things turned 360! I requested a recording which I was told it takes 31 days to get after me filling in the PAIA forms, it's almost 90 days and nothing has been done or sent to me to date! after several calls to Momentum a person I have emailed and contacted Tapiwa Mhlanga and was told either they have escalated the matter, or the manager is getting back to me which no one has to date. What do I do, moving forward? please advise??? Do I move to another insurance company? considering the waiting time for a simple query? Imagine if it was an accident or theft?