Poor service when it comes to settlement amount to be paid to me

I have now written a total of 4 emails to Momentum regarding the settlement amount to be paid to me. My first email was directed to Basetsana on the 20th of March because she contacted me regarding my claim. My second mail was on the 27th of March again to Basetsana but I also included the general client service email address because I did not receive any feedback from Basetsana . My 3rd email on the 31st of March was directed to Prince because he assisted me just the day before with ensuring one of my vehicles with them. Not receiving feedback from Prince as well, my 4th email on the 4th of April was directed to Basetsana, Prince and the general client service email address. Today is the 11th of April and I still have not received feedback (any form of communication) from Momentum Insure.