Poor service received with car insurance.

Claim CP407317. My car was involved in car accident in KZN in May 2022. Since then, from may to July i was waiting for parts that are unavailable. In July I was told the car is ready for collection. After waiting for a long time I was happy, they called and said the assesor did not asses correctly, the car is having problem with gearbox. The part was ordered again and was fitted in Sep 9th. After waiting for the long time again, the car was supposed to be towed to where I am staying in Limpopo. I was told to go and look for the quotation for the flight and submit to the insurance and wait for approval before i can go and collect the car of which I refused, because it will be costly for the insurance to tow the car. They are not transparent that they will not allow you to talk to the manager. You will wait for an hour on their line, no one will call you back. You are the one to call every day for update. The panel beater had tow car that the insurance refused to authorize them to tow the car. They said they will look for their own supplier. The lady is looking for the quote since then. No progress if you call her. I tried everything I can. Is so painful to pay car insurance and instalment for 4 months that you are not using. I am so tired with the waiting and calling. I don't know what to do anymore