Poor service - outstanding payout

Agreement of loss documents signed and returned back to the momentum car insurance. I returned the courtesy vehicle on the 24 November 2022. For the past 2 weeks I've been chasing after momentum without response. I've sent emails to follow up on the payment, I haven't received any response from Basetsana the momentum consultant. What's really sad is I had to complain on Hello peter previously to get a courtesy vehicle. The premium was deducted deducted from my account end of November for the vehicle that had already been written off. No one has returned to me concerning my payout. I am truly dissatisfied and disappointed with this level of service and how this matter is still hanging.